Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 978-876-3158 or make an appointment online!
Celine Beaudry, 03/01/2021
Brought my Honda Civic to Mark Pelletier for new brakes, thought I needed front and back, turned out only front. Also lights on dash that were indicating problems. Happy to say he fixed all and my car is 100% in tiptop shape. Great mechanic, honest, reliable and you don't have to worry about being taken. My defroster was making a loud noise and could only bring it up a notch or 2. Thought the motor was gone, but come to find out it was chipmunks or squirrels making a surprise nest. Once again Mark cleared that up and it wasn't the motor after all. Saved me some money!! Oh and he has a great smile and is very personable and takes care of his customers. Thanks Mark! Highly recommend