Modern cars, light trucks, and sport-utility vehicles come with complex
technology such as digital dashboards, oxygen sensors, electronic computers,
unibody construction, and more. They run better, longer, and more
efficiently than models of years past. However, they eventually need to be
replaced.
Before taking your vehicle in for repairs or service, do your homework so
you receive the best possible service.
- Read the owner's manual to learn about the
vehicle's systems and components.
- Follow the recommended service
schedules.
- Keep a log of all repairs and service.
- Do not
ignore any warning
signals your car may give you.
- Carry a written list of the symptoms
that you
can give your mechanic.
- Resist the temptation to suggest a specific
course of repair. Allow our experienced technicians to diagnose and
recommend a
remedy.
- It's important to note when the problem occurs. Is it
constant or periodic?
Does it occur when the vehicle is cold or after the engine has warmed up?
Does it happen at
all speeds? Only under acceleration? During braking? When shifting?
Check for the following common vehicle maintenance issues on a regular
basis:
- Unusual sounds, odors, drips, leaks, smoke,
warning lights, gauge readings.
- Changes in acceleration, engine
performance, gas
mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in
handling, braking,
steering, and vibrations.
- When did the problem first start?
How to manage your service experience:
- Ask as many questions as needed to fully
understand your repair. Ask for an explanation in laymans terms if
necessary.
- Don't
rush the technicians. You may be called and apprised of the problem, course
of
action, and cost before work begins.
- Before you leave, be sure you
understand shop
policies regarding labor rates, guarantees, and acceptable methods of
payment.
- Make
sure the shop has your contact information readily available, so you can be
reached as soon
as possible.
Discover More About Appointments and Repair Services At Pelletier's Auto Repair in Lowell
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Auto Repair Near Tewksbury
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What People Say About Us
Brought my Honda Civic to Mark Pelletier for new brakes, thought I needed front and back, turned out only front. Also lights on dash that were indicating problems. Happy to say he fixed all and my car is 100% in tiptop shape.
Great mechanic, honest, reliable and you don't have to worry about being taken. My defroster was making a loud noise and could only bring it up a notch or 2. Thought the motor was gone, but come to find out it was chipmunks or squirrels making a surprise nest. Once again Mark cleared that up and it wasn't the motor after all. Saved me some money!! Oh and he has a great smile and is very personable and takes care of his customers. Thanks Mark! Highly recommend
Celine Beaudry, 03/01/2021
Great honest mechanic,
5 stars all the way!
Marc is very honest and knowledgeable. Always get my vehicle in and out in a timely fashion. Thanks Marc!!!
My husband and I have been going to Pelletier's for over fifteen years. Our friends recommended this shop and still do. They are honest, have fair prices and offer expert auto repair. Mark is an excellent mechanic. They have been very accommodating to our requests to save money. We highly recommend them. They can be trusted.
The best! Honest and reliable. Highly recommended!
Been coming here since the day I found this place. I bring all 3 of my vehicles here for anything and everything. Marc does top notch work.
