Lowell, MA 01851 Our Code of Ethics

PELLETIER'S AUTO REPAIR

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

What People Say About Us

Brought my Honda Civic to Mark Pelletier for new brakes, thought I needed front and back, turned out only front. Also lights on dash that were indicating problems. Happy to say he fixed all and my car is 100% in tiptop shape. Great mechanic, honest, reliable and you don't have to worry about being taken. My defroster was making a loud noise and could only bring it up a notch or 2. Thought the motor was gone, but come to find out it was chipmunks or squirrels making a surprise nest. Once again Mark cleared that up and it wasn't the motor after all. Saved me some money!! Oh and he has a great smile and is very personable and takes care of his customers. Thanks Mark! Highly recommend

Celine Beaudry, 03/01/2021

Great honest mechanic, 5 stars all the way!

Nuno C.

Marc is very honest and knowledgeable. Always get my vehicle in and out in a timely fashion. Thanks Marc!!!

Holly J.

My husband and I have been going to Pelletier's for over fifteen years. Our friends recommended this shop and still do. They are honest, have fair prices and offer expert auto repair. Mark is an excellent mechanic. They have been very accommodating to our requests to save money. We highly recommend them. They can be trusted.

Joyce R.

The best! Honest and reliable. Highly recommended!

Celine B.

Been coming here since the day I found this place. I bring all 3 of my vehicles here for anything and everything. Marc does top notch work.

Jordan V.

Mon 8:00AM - 5:00PM	Wed 8:00AM - 5:00PM	Fri 8:00AM - 5:00PM	Sun Closed
Tue 8:00AM - 5:00PM	Thu 8:00AM - 5:00PM	Sat Closed

CODE OF ETHICS

PELLETIER'S AUTO REPAIR

What People Say About Us