Pelletier's Auto Repair
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
Dracut, MA
Celine Beaudry, 03/01/2021Brought my Honda Civic to Mark Pelletier for new brakes, thought I needed front and back, turned out only front. Also lights on dash that were indicating problems. Happy to say he fixed all and my car is 100% in tiptop shape. Great mechanic, honest, reliable and you don't have to worry about being taken. My defroster was making a loud noise and could only bring it up a notch or 2. Thought the motor was gone, but come to find out it was chipmunks or squirrels making a surprise nest. Once again Mark cleared that up and it wasn't the motor after all. Saved me some money!! Oh and he has a great smile and is very personable and takes care of his customers. Thanks Mark! Highly recommend
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